Refund Policy for Victoria’s Secret Potions (VSP)

Victoria’s Secret Potions (VSP) is dedicated to ensuring that our customers are satisfied with their purchases of natural skincare products. We strive to provide a fair and transparent refund policy for all our valued clients. Please review the terms below to understand our guidelines on returns and refunds.

1. Unopened Products

If you wish to return an unopened product, please contact us at info@vsp.com with your order details within seven days of receiving your order. To qualify for a return, items must be in their original, unopened, unused condition and packaging, ensuring they remain in saleable condition.

If your return request is accepted, please ship the unopened product back to us within seven days of receiving it. Return shipping costs are the responsibility of the customer. Upon return, a refund will be issued, less the courier fee, once our team confirms the product is in a saleable condition.

Return Address: Victoria’s Secret Potions Attention: Returns / Customer Care [Physical Address Here]

2. Opened Products

For opened products, we offer refunds within 14 days of receiving your order, provided that before-and-after photos are submitted to document any issues. Refunds will be issued through the original payment method once approved. Each case is reviewed individually and typically processed within three working days.

To initiate a return, email us at info@vsp.com with your receipt, order number, contact details, and photos. We will then provide instructions for return shipping. Items returned without prior approval will not be accepted.

3. Order Cancellations and Modifications

If you wish to cancel or modify an order, please email us at info@vsp.com immediately. We strive to process orders quickly, so while we cannot guarantee changes, we will do our best to accommodate your request. If your order is canceled, a full refund for the affected items will be processed.

4. Non-Returnable Items and Exceptions

Certain items are ineligible for returns, including:

• Products purchased outside of our official website (please return these to the original retailer).
• Opened products without documented issues.
• Items bought at a discount or as part of a bundled set.
• Partially used, empty, or tampered items.
• Gift cards.

5. Defective Goods

If you receive an item that is damaged, defective, or incorrect, please contact us within seven days of delivery at info@vsp.com, providing photos of the item. We may request the return of the defective item to ensure quality control. Please retain all packaging until the issue is resolved.

Our Refund Policy aims to provide transparency and fair resolution for our customers. Thank you for choosing Victoria’s Secret Potions.